trust.fast Privacy Policy

Effective Date: November 27th, 2025Last Updated: November 27th, 2025

1. Introduction

This Privacy Policy explains how Serava Technologies s.r.o., a company organized under the laws of the Czech Republic ("Company," "we," "us," or "our"), collects, uses, processes, and protects your personal information when you use the trust.fast service ("Service").

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

Serava Technologies s.r.o. is the data controller for the personal information collected through our Service. For any privacy-related questions or requests, please contact us at support@trust.fast.

3. Information We Collect

3.1 Customer Information

When you register for our Service, we collect:

  • • Name and email address
  • • Business information (company name, website)
  • • Billing information (processed through Stripe)
  • • Account credentials and preferences

3.2 Reviewer Information

Through our Stripe API integration, we collect limited information to verify reviewers and display review data:

  • • Stripe customer ID
  • • Email addresses
  • • Names (when available through Stripe)
  • • Payment dates and subscription status
  • • Total amounts spent (aggregate data only)
  • • Review content, ratings, and timestamps submitted by verified customers

3.3 Technical Information

We automatically collect certain technical information:

  • • IP addresses
  • • Browser type and version
  • • Device information
  • • Usage patterns and interaction data
  • • Log files and error reports

3.4 Authentication Information

When you use Google authentication, we receive basic profile information from Google (name, email address, profile picture) as permitted by your Google account settings.

4. How We Use Your Information

4.1 Service Provision

  • • Providing and maintaining our verified review platform
  • • Processing payments and managing subscriptions
  • • Verifying that reviewers are legitimate customers with Stripe payment history
  • • Displaying verified purchase badges and aggregate customer data on reviews
  • • Generating analytics and performance reports

4.2 Communication

  • • Sending service-related notifications and updates
  • • Providing customer support
  • • Sending marketing communications (with your consent, where required)
  • • Notifying you of changes to our Service or policies

4.3 Legal and Business Purposes

  • • Complying with legal obligations
  • • Protecting our rights and interests
  • • Preventing fraud and abuse
  • • Improving our Service and developing new features

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

  • Contract Performance: Processing necessary to provide our Service under our Terms of Service
  • Legitimate Interest: Improving our Service, preventing fraud, and business communications
  • Consent: Marketing communications and optional features (where consent is required)
  • Legal Obligation: Compliance with applicable laws and regulations

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our Service:

  • Stripe: Payment processing and subscription management
  • Google: Authentication services
  • Railway: Hosting and infrastructure services
  • Analytics providers: Service improvement and usage analysis (when implemented)

6.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.4 No Other Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

7. Data Storage and Security

7.1 Data Location

Your data is stored on secure servers located in Amsterdam, Netherlands, operated by Railway hosting services.

7.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • • Encryption in transit and at rest
  • • Access controls and authentication
  • • Regular security assessments
  • • Secure coding practices

7.3 Data Transfers

We do not transfer your personal data outside the European Union. All data processing occurs within EU boundaries.

8. Data Retention

8.1 Retention Period

We retain your personal data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy.

8.2 Account Termination

Upon account termination, we retain customer data until account reactivation unless you explicitly request deletion.

8.3 Data Deletion

You may request deletion of your personal data at any time. We will delete your data within 30 days of receiving a written deletion request at support@trust.fast.

9. Your Rights

Under applicable data protection laws, you have the following rights:

  • Right of Access: Request information about how we process your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at support@trust.fast. We will respond to your request within 30 days.

10. Cookies and Tracking

10.1 Cookie Usage

We use functional cookies that are essential for our Service to operate properly:

  • • Session management and authentication
  • • User preferences and settings
  • • Security and fraud prevention

10.2 Analytics

We may implement analytics tools in the future to improve our Service. If we do, we will update this Privacy Policy and provide appropriate notice.

10.3 Cookie Control

You can control cookies through your browser settings, but disabling functional cookies may affect the operation of our Service.

11. Marketing Communications

11.1 Marketing Emails

We may send you marketing communications about our Service, new features, and related offers. Where required by law, we will obtain your consent before sending marketing emails.

11.2 Unsubscribe

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at support@trust.fast.

11.3 Service Communications

You cannot opt out of service-related communications that are necessary for the operation of your account and our Service.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at support@trust.fast, and we will take steps to remove such information.

13. International Users

Our Service is available in jurisdictions where Stripe operates. We comply with applicable data protection laws in the jurisdictions where we provide our Service, including GDPR for European users.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Changes become effective 30 days after posting unless otherwise specified.

15. Data Protection Officer

For any questions about this Privacy Policy or our data processing practices, or to exercise your rights, please contact us at support@trust.fast. We will assist you to the best of our ability and respond within the timeframes required by applicable law.

16. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

17. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us at:

Serava Technologies s.r.o.

Email: support@trust.fast

Website: trust.fast

This Privacy Policy is effective as of November 27th, 2025 and supersedes all previous versions.